ITSM Architect, Microsoft IT Service Management Practice
John is an ITSM Architect with the Microsoft IT Service Management Practice and Subject Matter Expert (SME) in the Modern Service Management Worldwide Community. John's contributions to Microsoft have been recognized from being selected as TechReady19 WW Communities Award Winner, member of the Microsoft Services Senior Technology Leadership Program (STLP), and recently achieving 2016 Gold Club. John was formerly President of the Ohio Valley itSMF LIG winning a third "LIG Of the Year" award during his leadership from itSMF USA. John has extensive background in IT Management and IT Service Management, as well as Dynamics CRM, Office 365, Hybrid Cloud, Azure and System Center. John earned his ITIL® v2 Service Manager Certificate in 2004, and ITIL v3 Expert in 2011. He has published articles in various industry journals, co-authored a System Center book, and has spoken at various industry tradeshows on ITIL®/ITSM, Enterprise Architecture, Business Process Management and Design, and BPM.