Success today involves an evolution from traditional, "pre-cloud" IT Service Management to Modern Service Management optimized and integrated for today's new hybrid technology landscape. Solutions that drive efficiencies into on-premise, private cloud, hybrid and public cloud scenarios.

Modern Service Management powered by Microsoft Dynamics 365 and Provance IT Service Management, provides a complete end to end view of services deployed across cloud and on-premise environments. Enabling traditional ITSM workloads and scenarios while leveraging investments in Microsoft productivity capabilities, providing a platform for easy transition to a modern service management future.

Register below today to watch the on-demand and learn more about Modern Service Management, and how Microsoft and Provance technologies are able to enable it!


John Clark

ITSM Architect, Microsoft IT Service Management Practice

John is an ITSM Architect with the Microsoft IT Service Management Practice and Subject Matter Expert (SME) in the Modern Service Management Worldwide Community. John's contributions to Microsoft have been recognized from being selected as TechReady19 WW Communities Award Winner, member of the Microsoft Services Senior Technology Leadership Program (STLP), and recently achieving 2016 Gold Club. John was formerly President of the Ohio Valley itSMF LIG winning a third "LIG Of the Year" award during his leadership from itSMF USA. John has extensive background in IT Management and IT Service Management, as well as Dynamics CRM, Office 365, Hybrid Cloud, Azure and System Center. John earned his ITILĀ® v2 Service Manager Certificate in 2004, and ITIL v3 Expert in 2011. He has published articles in various industry journals, co-authored a System Center book, and has spoken at various industry tradeshows on ITILĀ®/ITSM, Enterprise Architecture, Business Process Management and Design, and BPM.

Per Mikkelsen

VP of Product and Partner Services, Provance

Per has dedicated his career to helping organizations transform their IT and customer support operations. Per has over 20 years' experience in CRM and Service Management, with over 12 years' experience specifically related to Microsoft Dynamics CRM/365. In 2007, Per established AlfaPeople UK, and in 2015 he was instrumental in bringing about the merger of the AlpaPeople ITSM division with Provance Technologies -- resulting in Provance's IT Service and IT Asset Management solution, powered by Dynamics CRM/365. Per understands exactly what organizations can gain from implementing an ITSM solution. At Provance he works closely with product development to engineer solutions that provide predictable processes to support organizational agility and better decision making. Per has various certifications as follows: ITIL; Microsoft Certified Professional; Microsoft CRM 3, 4, 2011, 2015, 2016 for Customization, Application and Installation; Microsoft Sure Step Certified; and Scribe Certified.

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On Demand

Cloud technologies such as Azure require evolved operations and service delivery models not available in traditional ITSM solutions. Microsoft services responded to the challenge by defining an evolved approach to IT service management called "Modern Service Management" to address gaps between managing traditional IT systems on-premise, and managing virtualized on-premise services or cloudborn services such as Azure, and Office 365.

Modern Service Management Benefits

  • Ease of Administration: Reduced cost of administration, configuration, and little need for development resources.
  • Simple license model: Single user license model for multiple workloads across business functions well beyond IT Service Management workloads.
  • Business Analytics: Dashboards, reporting, business analytics and Dynamics Excel Templates provide customers with invaluable insights based on real time data.
  • Seamless Integration: Built-in integrations with Microsoft solutions, including Office 365, System Center, Team Foundation Service, Operations Management Suite and Azure.
  • No Vendor Data Lock-in: Flexibility to move and operate on-premise and in the cloud, and user-friendly access to data in Dynamics CRM.